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  • Products
    Charms
    All Charms
    Mom Charms
    Personalized Charms
    Diamond Charms
    Love Charms
    Name & Date Charms
    Chain
    Carbon Collection
    Hinge Chain
    Standard Chain
    Accent Chain
    Flat Bar Chain
    Precious Stones
    Harriet Stones
    Elizabeth Stones
    Gemstones
    Birthstones
    Collections
    Spring Collection 2023
    Collector's Favorites
    Hinge Collection
    Entire Collection
    Bracelets
    Rings
    Earrings
    Accessories
    Gift Cards
  • Ready to Wear
  • Heather's Workbench
  • Necklaces
  • Request a Custom Piece
  • Explore Moore
    • Our Story
    • Shop in Store
    • Customer Stories
    • In the Press
    • FAQs
    • Upcoming Events
    • Product Care
    • Contact Us
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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts

Privacy Policy

At Heather B. Moore we recognize that privacy is important. This Privacy Policy applies to all of the products and services offered by Heather B. Moore Inc.  Heather B. Moore adheres to the US Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access, and Enforcement.

If you have any questions about this Privacy Policy, please feel free to contact us through our website.

Information we collect and how we use it

We offer several services that do not require you to register for an account or provide any personal information to us. To provide our full range of services, we may collect the following types of information:

  • Information you provide – When you sign up for a Heather B. Moore account, we ask you for personal information (such as your name, email address, phone number, birth date, and an account password). For certain services, such as our advertising programs, we also request credit card or other payment account information which we maintain in encrypted form on secure servers.  For certain services, we may allow you to opt-out of combining such information.
  • Cookies – When you visit Heather B. Moore, we send one or more cookies – a small file containing a string of characters – to your computer or other devices that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search.
  • Log information – When you access the Heather B. Moore site, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications – When you send an email or other communications to Heather B. Moore, we may retain those communications to process your inquiries, respond to your requests and improve our services.
  • Other sites – This Privacy Policy applies to the Heather B. Moore site only. We do not exercise control over the sites displayed as search results or sites that include our products or services. These other sites may place their cookies or other files on your computer, collect data or solicit personal information from you.

Heather B. Moore only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include:

  • Providing our services, including the display of customized content and advertising;
  • Auditing, research, and analysis to maintain, protect and improve our services;
  • Ensuring the technical functioning of our network;
  • Protecting the rights or property of Google or our users; and
  • Developing new services.

Heather B. Moore processes personal information on our servers in the United States of America and other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our advertising partners.

Choices for personal information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent before such use.

If we propose to use personal information for any purposes other than those described in this Privacy Policy, we will offer you an effective way to opt-out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Heather B. Moore features and services may not function properly if your cookies are disabled.

You can decline to submit personal information to any of our services, in which case Heather B. Moore may not be able to provide those services to you.

Information sharing

Heather B. Moore only shares personal information with other companies or individuals outside of Heather B. Moore in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Heather B. Moore, its users or the public as required or permitted by law.

We may share with third parties certain pieces of aggregated, non-personal information such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Heather B. Moore employees who need to know that information to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

Data integrity

Heather Moore processes personal information only for the purposes for which it was collected and per this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

When you use the Heather B. Moore site, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information. We provide the details for these procedures in the specific privacy notices or FAQs for these services.

Enforcement

Heather B. Moore regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Google’s treatment of personal information by contacting us through this web site.

When we receive formal written complaints at this address, it is Heather B. Moore's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Heather B. Moore and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this website.

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